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Category: Services

Face to face enquiries at the Hackney Service Centre

We launched a face to face reception in August 2023 at the Hackney Service Centre, 1 Hillman Street, London, E8 1DY. If you live, work or study in Hackney, you can drop by on Wednesdays and Fridays from 10:00am to 1:00pm to speak to a member of the team.

Services over the 2022 festive season

Our AdviceLine service is open until 4pm on Thursday 22nd December. To speak to an adviser, call 020 3855 4472. Our Tower Hamlets office is open for enquiries from 9:30am to 1pm on 19th, 20th and 21st December. The office is closed from Thursday 22nd December and reopens on Tuesday 3rd January 2023 at 9.30am. […]

Whitechapel Idea Store service for Tower Hamlets residents

If you live, work or study in Tower Hamlets, you can see one of our advisers at Whitechapel Idea Store, 321 Whitechapel Road, London, E1 1BU on Thursdays between 09.30am and 1.00pm. There is a lot of demand for our services. We will endeavour to see you on the day, but may book an appointment […]

Services over the 2021 festive season

Because of the ongoing Covid-19 pandemic, we are offering a telephone only service. To speak to an adviser, call 020 3855 4472 between 10am and 4pm, Monday to Friday, except public holidays. Our lines will be closed for the festive season from 4pm on 24 December through to 10am on 29 December. We are offering […]

Service Update September 2020

Citizens Advice East End continue to seen a high demand for our advice and support services from local residents as we continue to work through this pandemic.

2 April 2020: Service Update

Citizens Advice East End have seen a high demand for our support from local residents with employment problems, welfare benefits issues and debt problems, including residents facing challenges to access food provision. Waiting times for support: Our [email protected] email advice service – all enquiries are addressed within 24 hours. Our text ‘Help’ to 07860041410 – […]

25 March 2020: Service Update

Due to the Covid-19 virus, Citizens Advice East End has implemented the following temporary changes to protect our service users, volunteers and staff. From Tuesday the 18th March 2020 and until further notice: No face to face advice and support is offered. To access our support you can: Call our Adviceline on 0203 855 4472 […]

18 March 2020: Service Update

Due to the Covid-19 virus, Citizens Advice East End has implemented the following temporary changes to protect our service users, volunteers and staff. From Tuesday the 18th March 2020 and until further notice: No face to face advice and support is offered. To access our support you can: Text us on 07860041446 Email [email protected] Anyone […]