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Join Us

Citizens Advice East End encourages opportunities for volunteering from the diverse local community. We recognise the value of a wide range of skills & experiences and believe that they enhance our team.

For general information about Citizens Advice please see

Paid work opportunities

We are not currently recruiting to paid positions.

We want you to volunteer

We aim to train volunteers to support our excellent advice & information services in the London Boroughs of Hackney, Newham & Tower Hamlets and to enhance & improve their IT, communication and organisational skills & experience.

We are currently providing a hybrid service with paid staff/volunteers working from home, and/or attending our offices & outreach venues depending on the needs of the service.

Please complete and return your application and we’ll invite you in for a selection interview during our next volunteer recruitment cycle (we generally recruit every 2 -3 months).

Volunteer roles

We have opportunities for volunteer placements in the following roles:

What do we expect from you?

The minimum expectation/commitment to these roles is 2 days (14 hours) per week for 6 months and a further 6 months for Telephone Assessors training to become Advisers.

We ask that you can demonstrate an interest in and commitment to the work of Citizens Advice, can work within our policies and procedures and are enthusiastic and willing to learn.

You need to be literate and numerate; be able to communicate clearly and courteously on the telephone and in person; to have IT skills; and an ability to multi task and of meeting deadlines.

You also need to maintain confidentiality and discretion, to approach all clients without prejudice or bias with patience and sensitivity.

The recruitment process consists of completing an application form to demonstrate your commitment and suitability to be trained as CAB work placement/volunteer.

Shortlisted candidates are invited for a selection interview to demonstrate their suitability for the placement, IT and communication skills.

Recruitment, selection and induction are currently carried out remotely using Microsoft Teams.

How to apply

Interested? To find out more and request an application form, email We look forward to hearing from you!

If your application shows that you are suitable to be a volunteer with us, we’ll ask you to take a short written test to demonstrate your literacy, numeracy, basic IT, and communication skills. We’ll also invite you to an interview.

If you are successful, we’ll give you full training about Citizens Advice, and for your particular role as a volunteer.