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Join Us

Citizens Advice East End encourages opportunities for volunteering from the diverse local community. We recognise the value of a wide range of skills & experiences and believe that they enhance our team.

For general information about Citizens Advice please see

Join our trustee board

We are currently recruiting a new finance trustee. Learn more about the role and download a recruitment pack.

Paid work opportunities

We are not currently looking to recruit paid staff.

Volunteer opportunities

Citizens Advice East End encourages volunteers from the diverse local community. We recognise the value of a wide range of skills & experiences and believe that they enhance our team.

We aim to train volunteers to support our advice & information services in the London Boroughs of Hackney, Newham & Tower Hamlets.

What we can offer you:  

  • Quality induction training, support and transferable skills, knowledge & experience.
  • Enhance & improve your digital, communication and organisational skills

What you can offer us: 

  • Your time and enthusiasm
  • A willingness to learn & develop
  • Contribute to helping & assisting our clients with the problems they face.

Volunteer roles

We have opportunities for volunteer placements in the following roles:

Client Services Support

  • Undertake the reception role as the first point of contact for clients by telephone and face to face.
  • Help to support services with clerical & administrative tasks;
  • Assist the clients’ journey by providing information and booking appointments;
  • Provide administrative support to paid staff & volunteers.


  • Trainee advisers assist with service delivery by engaging with reception duties, undertaking telephone call backs, assisting clients with form filling and checking benefits entitlements
  • Trainee advisers then interview clients at a pre booked appointments about their problems in the main enquiry areas of Debt, Welfare Benefits, Housing, Employment, Immigration, Consumer, and Family & Personal.
  • Advisers provide in-depth advice, negotiation and advocacy on behalf of clients. They act on behalf of the client where necessary, negotiating with third parties on the telephone, drafting and writing letters.

IT Support

  • Our IT Support volunteers assist our IT Manager to maintain our IT systems and to resolve IT issues.
  • They gain experience working with networks, maintaining & upgrading PC’s, troubleshooting IT problems and maintaining our website under the supervision of the IT Manager.
  • Good customer service & IT skills as well as the ability to communicate effectively are necessary in this role.

Research & Campaigns/Fundraising Suppor

  • For every case that comes to the bureau a case record is completed.  This enables everybody to see what problems are dealt with in the bureau.
  • Our Research & Campaigners/Fundraisers identify common issues and trends which are then communicated to internal & external stakeholders to raise awareness, campaign for change and assist in our fundraising activities.
  • Tasks include: data collection and manipulation, writing letters, building up a media file of local problems, attending R & C meetings, raising awareness of issues, assisting with Social Media posts and assisting in fundraising activities.

What do we expect from you?

The minimum expectation/commitment to these roles is 2 days (14 hours) per week for 6 months and 12 months to qualify as a certificated Adviser.

We ask that you can demonstrate an interest in and commitment to the work of Citizens Advice, can work within our policies and procedures and are enthusiastic and willing to learn.

You need to be literate and numerate; be able to communicate clearly and courteously on the telephone and in person; to have IT skills; and an ability to multi task and of meeting deadlines.

You also need to maintain confidentiality and discretion, to approach all clients without prejudice or bias with patience and sensitivity.

The recruitment process consists of completing an application form to demonstrate your commitment and suitability to be trained as CAB work placement/volunteer.

Shortlisted candidates are invited for a selection interview to demonstrate their suitability for the placement, IT and communication skills.

Recruitment, selection and induction are currently carried out remotely using Microsoft Teams.

Initial training is online and takes about 4 weeks before volunteers start attending our offices.

How to apply

Interested? To find out more and request an application form, email We look forward to hearing from you!

If your application shows that you are suitable to be a volunteer with us, we’ll invite you to an interview.

If you are successful, we’ll give you full training about Citizens Advice, and for your particular role as a volunteer.