18 April 2024 – planned closure
Our services are closed on Thursday 18 April 2024 for staff training. We resume our advertised services as normal on Friday 19 April 2024.
Category: Services
Services over the 2023 festive season
You can find important information here about our services over the festive period. Our offices will be closed over Christmas, and will reopen in the new year. For self-help advice online, visit the national Citizens Advice site. We wish you a merry Christmas and a happy new year! Services in Hackney Our last day of […]
Changes to our telephone service
In March 2020, we introduced a East End-wide telephone advice line to support our clients during the pandemic when our offices were closed. This service is in very high demand, and we regret that many callers are not able to get appointments with us. From 2 October 2023, we are closing our East End-wide telephone […]
Face to face enquiries at the Hackney Service Centre
We launched a face to face reception in August 2023 at the Hackney Service Centre, 1 Hillman Street, London, E8 1DY. If you live, work or study in Hackney, you can drop by on Wednesdays and Fridays from 10:00am to 1:00pm to speak to a member of the team.
Services over the 2022 festive season
Our AdviceLine service is open until 4pm on Thursday 22nd December. To speak to an adviser, call 020 3855 4472. Our Tower Hamlets office is open for enquiries from 9:30am to 1pm on 19th, 20th and 21st December. The office is closed from Thursday 22nd December and reopens on Tuesday 3rd January 2023 at 9.30am. […]
Services for the long bank holiday, 2 and 3 June 2022
We are closed over the long bank holiday weekend from 2 June to 5 June. Our services restart on Monday 6 June. Our Advice Line on 020 3855 4472 is open from 10 AM on 6 June.
Whitechapel Idea Store service for Tower Hamlets residents
If you live, work or study in Tower Hamlets, you can see one of our advisers at Whitechapel Idea Store, 321 Whitechapel Road, London, E1 1BU on Thursdays between 09.30am and 1.00pm. There is a lot of demand for our services. We will endeavour to see you on the day, but may book an appointment […]
Services over the 2021 festive season
Because of the ongoing Covid-19 pandemic, we are offering a telephone only service. To speak to an adviser, call 020 3855 4472 between 10am and 4pm, Monday to Friday, except public holidays. Our lines will be closed for the festive season from 4pm on 24 December through to 10am on 29 December. We are offering […]
Free Advice and Assistance for L&Q and Ex-East Thames Housing Tenants
Are you a London and Quadrant (L&Q) or Ex-East Thames Housing Tenant? Are you confused about your finances? Do you have rent arrears? Unpaid bills? Credit Cards? Loans? We can offer free advice and assistance! For an appointment: Call 020 3475 2221 between 9am and 5pm Monday to Friday Email pound@we-are-digital.co.uk Text POUND followed by […]
Service Update September 2020
Citizens Advice East End continue to seen a high demand for our advice and support services from local residents as we continue to work through this pandemic.