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Citizens Advice Hackney

Information about our services

For up to date information about our services in Hackney, call 020 3855 4472 at any time.

Visit the Hackney Service Centre at 1 Hillman Street, London, E8 1DY, Monday, Wednesday or Friday from 9:00am to access our services and see a member of our team. Demand is very high we recommend you arrive early. We do not offer a drop-in service at our office at 300 Mare Street.

Contact us

The Citizens Advice Hackney office is at: 300 Mare Street, London, E8 1HE.

Advice appointments

We have pre-booked appointments at the Hackney Service Centre, 1 Hillman Street, London, E8 1DY and at our office at 300 Mare Street, London, E8 1HE.

To book an appointment or call-back, speak to a member of our team at the Service Centre Wednesdays and Fridays from 9:00am to midday. We can assist around 20 people each session. We have a limited number of appointments and demand is very high. We recommend you get there early.

Energy advice drop-ins

Pop into the Hackney Service Centre, 1 Hillman Street, London, E8 1DY on Mondays from 9:00am to midday for help with energy bills and welfare benefits.

More ways to get an appointment with an adviser

For parents with children in Hackney, we offer appointments with an adviser through your children’s centre, or by calling 020 4591 6738 Monday to Thursday between 10:00AM and 10:30AM. Leave a message and we will get back to you within five working days.

We offer pre-booked advice appointments at the following family hubs:

  • Ann Tayler Children and Family Hub: 1-13 Triangle Road, off Westgate Street, E8 3RP. Call: 020 7275 6020 to contact the Hub.
  • Daubeney Children and Family Hub: Daubeney Road, E5 0EG. Call: 020 8525 7040 to contact the Hub.
  • Linden Children and Family Hub: 86/92 Rectory Road, N16 7SH. Call: 020 7254 9939 to contact the Hub.
  • Woodberry Down Children and Family Hub: Spring Park Drive, off Green Lanes, N4 2NP. Call: 020 8815 3270 to contact the Hub.

We offer drop-in advice, no appointment necessary at the following family hubs:

  • Daubeney Children and Family Hub: Thursdays, 10:00am to 1:00pm. Daubeney Road, E5 0EG.
  • Woodberry Down Children and Family Hub: Wednesdays 2:00pm to 4:00pm. Spring Park Drive, off Green Lanes, N4 2NP.

You can also contact the reception of your local family hub or children’s centre for more information and to access all of our services for families in Hackney.

If your child goes to one of the following Hackney schools, you can also book an appointment with an adviser through the school:

  • Clapton Girls’ Academy
  • Grazebrook Primary School
  • Kingsmead Primary School
  • Skinners’ Academy
  • St Scholastica’s Catholic Primary School

If you are a patient of the Cranwich Road surgery in Stamford Hill, your surgery can arrange an appointment with an adviser.

Find us at Hillman Street