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Category: Newham

Newham office temporary closure from 30 September 2024

Our office in Star Lane will be closed from 30 September 2024. We will reopen as normal from 15 October. During this time, our back line will continue as normal on Mondays from 10:00AM to 11:00AM. Call 020 3855 5233 for more information or to request a call back.

Our Newham service is changing from 9 September 2024

To help ensure our service is available to as many people as possible in Newham, we’re making some changes to our services for September. From September 9 2024, we will only be open for drop-ins on Tuesdays. On Mondays you can call us on 020 3855 5233 and leave a message. Lines are open Mondays […]

26 August 2024 – Summer bank holiday closure

Our services are closed on Monday 26 August for the Summer bank holiday, and resume as normal on Tuesday 28 May. For self-help advice online, visit the Citizens Advice website. We hope you have an enjoyable bank holiday.

Newham service changes

We’re withdrawing our telephone service in Newham from the beginning of July 2024. Since the beginning of the year we’ve been receiving more and more calls, now over 600 a day. This is far more calls that our volunteer-supported service in Newham can handle, and we’re sorry that many callers will have been disappointed and […]

27 May 2024 – Spring bank holiday closure

Our services are closed on Monday 27 May for the Spring bank holiday, and resume as normal on Tuesday 28 May. For self-help advice online, visit the Citizens Advice website. We hope you have an enjoyable bank holiday.

6 May 2024 – early May bank holiday closure

Our services are closed on Monday 6 May for the early May bank holiday, and resume as normal on Tuesday 7 May. For self-help advice online, visit the Citizens Advice website. We hope you have an enjoyable bank holiday.

18 April 2024 – planned closure

Our services are closed on Thursday 18 April 2024 for staff training. We resume our advertised services as normal on Friday 19 April 2024.

Services over the 2023 festive season

You can find important information here about our services over the festive period. Our offices will be closed over Christmas, and will reopen in the new year. For self-help advice online, visit the national Citizens Advice site. We wish you a merry Christmas and a happy new year! Services in Hackney Our last day of […]

Changes to our telephone service

In March 2020, we introduced a East End-wide telephone advice line to support our clients during the pandemic when our offices were closed. This service is in very high demand, and we regret that many callers are not able to get appointments with us. From 2 October 2023, we are closing our East End-wide telephone […]

Services over the 2022 festive season

Our AdviceLine service is open until 4pm on Thursday 22nd December. To speak to an adviser, call 020 3855 4472. Our Tower Hamlets office is open for enquiries from 9:30am to 1pm on 19th, 20th and 21st December. The office is closed from Thursday 22nd December and reopens on Tuesday 3rd January 2023 at 9.30am. […]